Privacy policy.

Privacy Policy

Effective Date: June 1, 2025

At Chan’s Island Snacks ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Squarespace-hosted website and purchase our products.

1. Information We Collect

When you use our site, Squarespace may collect some data on our behalf, in addition to what we collect directly.

a. Personal Information You Provide

We collect personal information when you:

  • Place an order (e.g., name, email, shipping/billing address, phone number, payment details)

  • Contact us through forms or email

  • Sign up for our newsletter

b. Automatically Collected Information

Squarespace automatically collects certain technical information, including:

  • Your IP address and device type

  • Browser details and operating system

  • Pages viewed, links clicked, and time spent on our site

  • Cookie identifiers and site analytics data

For more on how Squarespace handles data, please see their Privacy Policy.

2. How We Use Your Information

We use your information to:

  • Fulfill and ship your orders

  • Send order confirmations, updates, and respond to your inquiries

  • Provide customer service and support

  • Send occasional promotional emails (only if you opt in)

  • Improve our website’s performance and user experience

3. Sharing Your Information

We do not sell or rent your personal information. We only share it with trusted third parties when necessary:

  • Payment Processors (e.g., Stripe, PayPal)

  • Shipping Services (e.g., USPS, UPS)

  • Email Marketing Tools (if integrated, e.g., Mailchimp via Squarespace extensions)

These services are used solely to complete transactions or deliver communications, and they are required to safeguard your information.

4. Cookies and Analytics

Squarespace uses cookies and other technologies to:

  • Remember your preferences (e.g., what’s in your cart)

  • Track website usage and performance

  • Enable checkout and order functionality

You can manage cookies through your browser settings. Some cookies are essential for the site to function properly.

5. Email Marketing

If you subscribe to our newsletter, we may send you updates, product news, or special offers. You can unsubscribe anytime by clicking the "unsubscribe" link at the bottom of any marketing email.

6. Data Security

We use Squarespace's secure hosting infrastructure, which includes SSL encryption for all site traffic. Payments are processed through PCI-compliant third-party gateways. While no method is completely secure, we follow industry best practices to protect your data.

7. Your Rights

If you are located in the U.S., EU, or California, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion

  • Opt out of marketing communications

  • Limit data processing in specific circumstances

To make any of these requests, contact us using the info below.

8. Children's Privacy

Our site and products are not intended for children under 13. We do not knowingly collect data from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Squarespace features. The latest version will always be posted here with the updated date.

10. Contact Us

If you have any questions or concerns about your privacy, please reach out:

Email: Contact@ChansIslandSnacks.com